Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Digital Products or services
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

This document outlines our policies regarding refunds, cancellations, and the shipping of products/services purchased from EHOTBOX.

Refund and Cancellation Policy

At EHOTBOX, we strive to provide high-quality products/services. This policy outlines our guidelines for refunds and cancellations.

1. Eligibility for Refund/Cancellation

Refunds or cancellations may be considered under the following circumstances:

  • If the service purchased has not yet been initiated or delivered.
  • If a physical product received is damaged or defective upon arrival (subject to verification).
  • If cancellation is requested within 10 days of purchase and the service/product has not been used or dispatched.

2. Non-Refundable Cases

Please note that refunds or cancellations will generally not be provided in the following situations:

  • Once a service has been fully rendered or significantly utilized.
  • For digital products or services that have been accessed or downloaded.
  • If the cancellation request is made after the specified eligibility period.
  • Due to change of mind after the service has commenced or product has been dispatched.

3. Process for Requesting Refund/Cancellation

To request a refund or cancellation, please follow these steps:

  1. Send an email to support@ehotbox.in with the subject line “Refund/Cancellation Request – [Your Order Number]”.
  2. In the email, clearly state your order number, the product/service details, and the reason for your request.
  3. Include any relevant supporting documentation (e.g., photos of damaged products).
  4. Our team will review your request based on the eligibility criteria outlined in this policy.

4. Refund Processing Time

If your refund request is approved, the refund will be processed to the original method of payment.

Approved refunds will be processed within 30 business days from the date of approval. The credited amount should appear in your bank account or original payment method within an additional 5-11 business days, depending on your bank or payment provider’s processing times.

We will notify you via email once your refund has been initiated.

5. Contact Us (for Refunds/Cancellations)

If you have any questions about our Refund and Cancellation Policy, please contact us at support@ehotbox.in.

Shipping Policy

This Shipping Policy outlines information regarding the delivery of products/services purchased from EHOTBOX.

1. Service/Product Delivery Method

Our services/products are delivered through various methods, e.g., Digital Download, Physical Shipment via Courier, Email Delivery and more.

For physical shipments, we partner with reputable courier companies to ensure timely and safe delivery.

2. Shipping/Delivery Areas

We currently offer physical shipping/delivery to addresses within India.

We deliver worldwide if digital or Pan India if physical, depending on the needs.

3. Order Processing Time

Orders are typically processed within 1-5 business days after payment confirmation.

Processing times may vary during peak seasons or for specific products/services.

4. Shipping/Delivery Timeframe

Once your order has been processed and shipped, the estimated delivery timeframe is as follows:

  • Minimum Delivery Time: 4 business days
  • Maximum Delivery Time: 11 business days

Please note that these are estimated timelines. Actual delivery times may vary depending on your location, courier service, and unforeseen circumstances (such as public holidays, extreme weather conditions, etc.).

5. Shipping Costs

Shipping costs are calculated based on weight, destination, flat rate and will be displayed at checkout or through email.

6. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package.

You can track the status of your order on the courier partner’s website.

7. Contact Us (for Shipping)

If you have any questions about your order’s shipping status or our Shipping Policy, please contact us at support@ehotbox.in.